Original job description
Job Details: Level: Entry, Job Location: Sterling Inn & Spa - Niagara Falls, ON, Position Type: Part Time, Education Level: High School Or Equivalent, Salary Range: $17.95 - $20.50Hourly, Travel Percentage: None, Job Shift: Any, Job Category: Hospitality - Hotel, SALARY RANGE:
$17.95- $20.50/hour- based on experience
EMPLOYEE BENEFITS:
Employee Discounts
Free Parking
Paid Time Off
JOB OVERVIEW: EVENING SHIFT
Check-in/check-out hotel guests courteously and efficiently; processing all payments according to established hotel requirements. Provide information to any guest or visitor inquiry, while keeping confidentiality in mind.
REPORTS TO:
General Manager, Front Desk Supervisor, Manager on Duty
REQUIRED SKILLS:
Ability to input and access data in computer.
Ability to understand guest inquiries and provide responses.
Ability to prompt positive relations with all individuals who either approach the Front Desk or make contact by phone.
Ability to focus on guests needs, remaining calm and courteous.
Ability to think clearly, quickly and make concise decisions.
Ability to prioritize, organize and follow up.
Ability to work well under pressure with excessive arrivals/departures within any given period.
Ability to focus attention to details.
Ability to maintain confidentiality of all guests and hotel information.
Ability to ensure security of guest rooms access.
Ability to remain stationary at assigned post for extended periods of time including any paid lunch periods.
Ability to work cohesively with other departments and co-workers as part of a team.
Previous guest relations training.
ESSENTIAL JOB FUNCTIONS:
Responsible for all Guest Service Agent duties and functions
Review checkouts ensure payments match final balances.
Verify that credit cards, direct billings and cash deposits are accurate and balance.
Post all charges to guest accounts.
Complete daily revenue sheet, room revenue and room status reports.
Provide as security for guests and property.
Investigate or analyze out-of-balance situations.
Create adjustments or corrections to accounts as needed.
Print and distribute various required computer audit reports as designated on checklist
Prepare guest folios
Have knowledge of hotel fire and safety procedures.
Complete required month end reports.
QUALIFICIATIONS:
High School graduate or equivalent.
Ability to communicate in English clearly and pleasantly with guests/visitors, management, and co-workers to their understanding, both in person and by telephone.
Ability legible written communications and clear directions.
Ability to complete accurate mathematical calculations.
JOB OVERVIEW:
Clean and disinfect all surfaces in designated areas, ensuring hotel's standards of cleanliness. Protect the hotels assets and the guests safety by following all hotel security procedure.
REPORTS TO:
Housekeeper Manager and/or Assistant Housekeeper Manager
ESSENTIAL JOB FUNCTIONS:
Use designated cleaning chemicals and disinfectant on surfaces as per hotel requirements.
Ensure security of any assigned keys.
Clean and disinfect all public areas and touch points throughout the hotel and common areas.
Review assignment sheet and update completed assignments. Check with Supervisor and Housekeeping office for additional assignments pre or throughout the shift.
Organize work duty priorities.
Review assigned area and complete general removal of any trash or debris.
Stock cleaning carts and storage rooms with designated supplies and equipment.
Maintain cleanliness and organization of storage.
Ensure that nothing is stored in stairwells.
Transport any food and beverage trays/items in lobby to service areas.
Wash / Fold and put away laundry
Ensure security of hotel property.
Report maintenance problems or complete work repair orders
Deliver special request items, such as, cribs to guest rooms.
Qualifications:
