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City of St. Catharines

Recreation Assistant, Guest Services

St. Catharines, ON, Canada

Part-time

Within 25 km of St. Catharines · About 1.4 km from the city centre

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Job details

Job type: Part-time
Posted: Aug 26, 2026

Original job description

What You'll be Doing:

Responsible for all customer related interactions in the facility, for example:
- Answering the phone and greeting visitors upon arrival,
- Answering questions and providing program information, and
- Processing registrations, facility bookings and retail sales transactions (payments) via cash, ActiveNet (system) and Point of Sale (POS) system.
Responsible for daily administration of the front office, for example:
- Filing and administrative duties such as daily reports and mail,
- Preparing and ensuring completion of appropriate forms for programs,
- Organizing program equipment for instructors and program staff, and
- Updating staff manuals, plans and leisure guide information as required.
Monitor class registration levels and provide information to recreation staff.
Monitor the facility and report problems and unusual occurrences to management.
Act as a back up to maintenance staff to set up and clean rooms, equipment and supplies for programs as required.
Perform other related duties as required.

What's Required:

Grade 12 Diploma.
Demonstrated experience working in a recreation, retail or tourism field.
Experience in retail operations management with comprehensive knowledge of Point of Sale (POS) computer systems.
Well developed customer service and communication skills.
The ability to work in a team environment, liaison with key internal and external stakeholders and to function effectively with minimal supervision.
Proficiency in Microsoft Office Suite software programs with the ability to adapt quickly to applicable software. Experience with ActiveNet would be considered an asset.
Availability to work flexible hours (ie. Working shifts for a 7 day operation, overtime etc.).
Ability to meet the physical requirements of the job.
A demonstrated commitment to enhancing a safety culture.
Current First Aid and CPR certificates.
A valid Ontario driver’s licence, Class “G", with a clean driving record.

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More about this job

Responsibilities

The Recreation Assistant is responsible for managing customer interactions, processing registrations, and handling retail transactions at the facility. They also perform administrative duties, monitor class registration levels, and assist with facility maintenance and room setups.

Requirements

Candidates must hold a Grade 12 Diploma and possess experience in recreation, retail, or tourism. Proficiency in POS systems, Microsoft Office, and holding current First Aid and CPR certifications are required.

Skills

Customer service
Communication skills
Point of sale
Administrative duties
Facility management
Microsoft office suite
ActiveNet
First aid
CPR
Retail operations
Teamwork
Problem solving

Visa sponsorship

Not detected in the job text

Keywords

Recreation
Customer Service
Retail
Tourism
Point of Sale
POS
ActiveNet
Administrative
Facility Management
Microsoft Office
First Aid
CPR
Safety Culture
Driver's License
Registration
Bookings
Front Office

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